Privacy Policy - Putney House Clearance

Effective Date: October 27, 2023

Introduction

Your privacy is critically important to us at Putney House Clearance. This Privacy Policy outlines the types of information we collect, how we use it, and the measures we take to ensure your data is protected. By engaging our services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

We collect various types of information to provide and improve our services.

Personal Information

Name: To identify you and personalize your experience.
Contact Details: Including phone number and email address, to communicate with you regarding our services.
Address: To schedule and perform house clearance at your location.

Non-Personal Information

Usage Data: Information on how you interact with our website and services.
Cookies: Small data files stored on your device to enhance your browsing experience.

How We Use Your Information

We utilize the collected information for various purposes:

Service Provision: To facilitate and manage house clearance services.
Communication: To respond to inquiries, send updates, and notify you about changes to our services.
Improvement: To enhance our website, services, and overall customer experience.
Security: To protect against fraudulent activities and ensure the integrity of our services.

Data Sharing and Disclosure

We do not sell, trade, or otherwise transfer your personal information to outside parties except for trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential.

Data Security

We implement a variety of security measures to maintain the safety of your personal information. These measures include secure servers, encryption, and access controls to prevent unauthorized access, disclosure, alteration, or destruction of your data.

Your Rights and Choices

You have several rights regarding your personal information:

Access: You can request access to your personal data that we hold.
Correction: You can request correction of any inaccurate or incomplete data.
Deletion: You can request the deletion of your personal information, subject to certain exceptions.
Opt-Out: You can opt-out of receiving promotional communications from us at any time.

To exercise these rights, please contact us through the channels outlined in the Changes to This Privacy Policy section.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies help us improve user experience by remembering your preferences and visits.

Session Cookies: These are temporary and are deleted when you close your browser.
Persistent Cookies: These remain on your device for a set period to help us remember your preferences.
Third-Party Cookies: We may use third-party services that employ cookies to provide additional functionality and analytics.

You can choose to disable cookies through your browser settings; however, this may affect the functionality of our website.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of your country. We take steps to ensure that your data is handled securely and in compliance with applicable privacy laws.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it promptly.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

Retention of Data

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.

Third-Party Links

Our website may contain links to third-party websites. We do not control or endorse these external sites and are not responsible for their content or privacy practices. We encourage you to review the privacy policies of any third-party sites you visit.

Data Breach Notification

In the event of a data breach where your personal information is compromised, we will notify you promptly via email or a prominent notice on our website, detailing the nature of the breach and the steps we are taking to mitigate its effects.

Legal Basis for Data Processing

We process your personal data based on the following legal grounds:

Consent: When you consent to the processing of your personal data for specific purposes.
Contractual Necessity: To fulfill the contract between you and us.
Legal Obligation: To comply with legal requirements.
Legitimate Interests: For purposes that are in our legitimate interests and do not override your rights.

Automated Decision-Making and Profiling

We do not engage in automated decision-making or profiling that significantly affects you. Any decisions made by us involving your personal data are based on manual processes and human oversight.

Consent Withdrawal

You have the right to withdraw your consent to our data processing activities at any time. Withdrawing consent does not affect the legality of data processing based on consent before its withdrawal.

Data Protection Officer

We have appointed a Data Protection Officer (DPO) responsible for overseeing our data protection strategies and ensuring compliance with privacy laws. The DPO can be contacted as outlined in the Changes to This Privacy Policy section.

Conclusion

At Putney House Clearance, we are committed to safeguarding your personal information and ensuring your privacy. This Privacy Policy serves to inform you of our practices and your rights regarding your data. Should you have any questions or concerns, please refer to the sections outlined above.